Alarnia LLC Villa Milton 14, Bd. Princesse Charlotte, 98000 Monaco Tel. +33 6 01 00 03 24 Contact: Please email us directly at: Alex@alarnia.com or you can reach us by phone: +1 301 793 3355 - Alex ( please use WhatsApp only) +1 240 601 8546 - Adam Hours: 9:00am - 05:00pm EST / US Timezone Monday - Friday Return Policy: 1) Alarnia LLC offers a 30 day exchange policy, excluding special order or personalized watches, from date of purchase. 2) Returns must be shipped with the full watch value insured, with all liability for shipping expenses falling on the customer, and all returns must be in the same condition they were provided in. 3) The watch shall not be tampered with, or in any way devalued. 4) All returns will go through a pre-refund review, during which if returned item has been diminished in any way, the return may be refused and penalties may be applied if applicable. Warranty: 1) Alarnia ensures proper functioning of its watches for 4 years from the date of purchase. 2) The warranty excludes usual wear-and-tear, as well as any injury, theft, or failure, and will also be invalidated by any foreign replacement parts or accessories not manufactured by Alarnia LLC. 3) According to model of Alarnia LLC & day-to-day life useage, we recommend servicing your watch every 5-7 years with Alarnia LLC customer support directly. 4) Receipt must be provided with return to esnure warranty period. No Returns are accepted for the following reasons: Special orders, custom requests, or any watch that has been personalized by client. Alarnia LLC offers a conditional Money Back Guarantee on all of our watches. We design your dream...We build custom watches